For sales managers
Sales Call Tracking App That Shows Every Rep's Calls on the Owner's Phone
A sales call tracking app should answer one question fast: who called whom, and what happened. The Auto Dialer rolls every rep's calls up to the owner's account.
Sales call tracking app meaning
"Call tracking" is used for two different things. Marketing teams use it for tracking numbers that show which advert made the phone ring. Sales teams use it for the opposite direction: knowing what calls their people made, to whom, and with what result. The Auto Dialer is the second kind. On each rep's Android phone it logs every call, including WhatsApp, Google Meet and Zoom calls beside ordinary SIM calls, and rolls the activity up to the owner's account. The analytics screen shows ten rings: total, connected, missed, incoming, outgoing, unique, rejected, blocked, spam and lost leads. Tapping a ring filters the call log to exactly those calls, so a figure that looks odd can be checked call by call. Date ranges run from today to all time, or any custom period, in a Summary view and an Analysis view. Everything else the app does is listed under auto dialer features.
Sales call tracking app metrics
| Feature | What it does | Best for |
|---|---|---|
| Team call logs | Calls from all staff phones gathered in one log on the owner's account | Checking activity without asking for reports |
| Analytics rings | Ten call counts; tap one to see the matching calls | A quick daily or weekly review |
| Lost lead tracking | Each never-connected number appears once, judged by your 60, 30 or 0 second limit | Planning a win-back round |
| Unique vs total | People reached compared with calls placed | Spotting the same few numbers dialled over and over |
| Monthly trends | Incoming, outgoing, missed and rejected by month | Seeing whether activity is rising or slipping |
| Done tab | Shows whether each worked lead was closed in a dialing session, by a single tap-to-call, by hand, or by handing it to a colleague | Understanding how leads are being closed off |
| Call log filters | Missed, connected, rejected, paid clients, lost leads and more | Answering a specific question about one rep |
Sales call tracking app vs a spreadsheet
A tracking sheet records what people remember to type. An app records what the phone actually did. With a sheet, a rep who makes 70 calls and logs 50 leaves 20 calls invisible, and the times are rounded guesses. With The Auto Dialer, every call on the phone is in the log whether or not anyone wrote it down, and the rep adds only the part a phone cannot know: the outcome and the next step. That outcome is chosen from your own list of statuses, which is why choosing them carefully matters; the guide to call disposition has a short starter list.
Sales call tracking app for teams
- Owner view. Every employee's calls in one log and in the analytics rings. Best for owners who are not on the calling floor all day.
- Assigned queues. Each rep works a pending list, and transfers keep their history. Best for sharing leads fairly.
- Attendance. Live selfie check-in with an office location check, and attendance reports with hours and breaks. Best for field and office teams that work shifts.
- CRM team mode. Reps keep the phone's own dialer and still get the after-call sheet. Best for staff who do not want to change their phone app.
Managers who also want to set the pace of calling can lock the gap between calls, the sales dialer side of the app; owner controls are covered by auto dialer software for owners. To turn tracked figures into a realistic target, work through the calls per hour calculator.
Sales call tracking app example
An illustration with round numbers, not results from a real sales team.
A sales manager in São Paulo runs six reps who each call about 60 leads a day, roughly 360 calls in total. On Friday she opens the analytics rings for the week. One rep shows plenty of outgoing calls but far fewer unique numbers; tapping the ring shows he is redialling the same handful of leads. Another rep's lost leads ring has grown, so she filters it and assigns those numbers to a colleague for a Monday win-back session with auto redial set to one retry. No one had to fill in a weekly report.
Sales call tracking app limits
The Auto Dialer tracks calls made and received on your team's phones; it does not provide marketing tracking numbers or attribute calls to adverts, and it has no live call listening or whispering to reps. Tracking ordinary SIM calls from the phone's own call log needs Android, because the iPhone app cannot read that log (see the iPhone version for what it does include). Nor does it make call recordings of its own; it imports the phone's own recordings, as the dialer app with call recorder page explains. If you need any of those, a cloud contact centre platform is the better fit. For the calls this app does track, pair it with a plan for sales follow-up calls and the record-keeping of a CRM dialer.
Sales call tracking app FAQ
11 questions, answered
How to track sales calls?
Log every call automatically rather than by hand, attach an outcome to each one, and review the same few figures every week: calls made, calls connected, unique people reached and numbers that never connected. Manual logs drift within days; automatic logs plus a short outcome do not.
What is the best way to track cold calls?
Count connected conversations and agreed next steps, not dials alone. Give each cold call a short outcome label straight after hanging up, and keep numbers that never answered in a separate list so they can be tried once more on a different day instead of being forgotten.
Is a spreadsheet enough for sales call tracking?
For one person making a few calls a day, it can be. It breaks down when several people call, because each row depends on someone typing it, times and durations are guessed, and nobody can see a colleague’s calls until the sheet is shared and tidied.
Is The Auto Dialer a sales call tracking app?
Yes. The Auto Dialer is a sales call tracking app as well as a dialer: every call on a team member’s Android phone is logged, the owner sees all employees’ calls, and analytics rings break them down into connected, missed, rejected, unique and lost leads.
Which sales call tracking app shows lost leads?
The Auto Dialer keeps a lost leads list: numbers that were called but never connected beyond the limit you choose (60, 30 or 0 seconds), each shown once. It gives a sales manager a ready-made win-back list instead of a pile of missed attempts.
What are call tracking metrics?
They are the counts that describe calling activity: total calls, incoming and outgoing, connected against missed or rejected, unique numbers reached, and the outcome of each call. For a sales team, connected calls and booked next steps say more than raw dials. The Auto Dialer shows these as rings you tap to see the calls behind each figure.
What is a call tracking number?
A call tracking number is a separate phone number placed in one advert or web page, so calls to it reveal which marketing source produced them. It is a marketing tool. The Auto Dialer does not supply tracking numbers; it tracks the calls your sales staff make and receive on their own phones.
Is there a sales call log app for a team?
The Auto Dialer keeps a call log on each rep’s phone, filterable by missed, connected, rejected, paid clients, lost leads and more, and rolls every employee’s calls up to the owner. Reps do not type log entries; they only add a status and a remark after each call.
Can a sales call tracking app also track leads?
The Auto Dialer does both. Each call is tied to a lead carrying a custom status, a source tag and a history, and status changes are recorded, including ones made on the web. A manager can filter leads by owner, status, source or due date to see where the pipeline stands.
Can a sales call tracking app record field staff attendance?
The Auto Dialer includes attendance: a live selfie with a blink and random-action check, an office location check, and per-branch rules for geofence radius, working hours and late cut-off. Reports cover today, the last 7 days, this month and last month, with hours and breaks.
Does sales call tracking work on iPhone?
Only in part. The iPhone app has every feature except one that matters here: it cannot read the phone’s own call log. Leads, reminders and the after-call sheet work, but automatic logging of every ordinary SIM call a rep makes is something only the Android app can do.
See your whole team's calls without asking for a report
Try the team call log and analytics rings with your own reps on a free trial.