Auto Dialing Meaning, Methods and the Terms Call Teams Use

Auto dialing meaning

The Auto Dialer uses auto dialing in its plain sense: the phone works through a list and starts each call by itself. The idea is older than smartphones. Call centres adopted it so agents would stop losing time to keying digits, misdials and unanswered rings; the forms it now takes are compared on types of dialers. Three things define it. First, a stored list, which can be a spreadsheet, a CRM filter or a call log. Second, automatic placement of the next call. Third, a rule for what happens when nobody answers. Auto dialing does not mean a robot speaks; in most setups, including this one, a person talks on every answered call. In The Auto Dialer a session can be built from 5 sources: a saved lead filter, an uploaded file, the call log, an assigned queue, or whichever callbacks fall due that day.

Auto dial, auto dialer and auto dialing terms

Auto dialing glossary pages

Several of these terms have a page of their own, with a fuller explanation and the cases where each one matters:

• Call disposition

  Outcome codes for every call, with a starter list and how to keep it short.

• Answering machine detection

  How AMD guesses human or machine, its error rate problem, and when it matters.

• Voice broadcasting

  Recorded messages sent to many numbers, and the consent rules around them.

• Auto dialer with voicemail drop

  What voicemail drop is, where it is allowed, and the follow-up options without it.

• Abandoned call rate

  The formula, the regulator limits and why one-at-a-time dialing scores zero.

• Calls per hour calculator

  Work out realistic calls per hour from ring time, talk time, notes and gap.

• Outbound dialer

  Outbound dialing explained, from manual click-to-call to predictive campaigns.

• Click to call

  Starting a call from a link, a CRM or a browser, and how it pairs with a phone.

• Dialer or dialler

  The two spellings, where each is used and which one search engines treat as the same.

Auto dialing methods

• List auto dialing. The whole list is called in order. Best for a day's fresh leads.
• Follow-up auto dialing. Only the callbacks due today are called. Best for the first hour of the morning.
• Redial. One number, or the misses from a list, called again. Best for busy lines. See auto redial.
• Click to call. One tap per call, chosen by the caller. Best for a handful of priority leads.
• Predictive dialing. Many lines at once. Best for contact centres; compared in auto dialer vs predictive dialer.

Auto dialing on a mobile phone

On a mobile, auto dialing needs an app with the right to place calls. Android grants that to the default phone app, which is why an auto dialer app asks for the dialer role (brand by brand settings are in the dialer app for Android guides). The call then goes through the SIM like any other; that arrangement is called a SIM based auto dialer. The product overview is on the auto dialer home page, and the first session is walked through in how to set up auto dialer.

Auto dialing rules

Auto dialing changes how fast you can call, not whom you are allowed to call. Consent, do-not-call registers and calling-hour limits apply exactly as they do to manual calls, and some countries add rules aimed at automated dialing itself. The page on auto dialer law by country sets out the official position for five of them.